Guaranteed service level payments

Status
Past review
Final report
03/05/2019

Energex and Ergon Energy are required to report any payments made to customers for failing to meet guaranteed service levels (GSLs). The distributors’ latest quarterly GSL reports can be accessed below. We use this information to produce an annual report on the distributors’ compliance.

In September 2019, we removed Ergon Energy’s GSL reports for the second and third quarters of 2018/19 as Ergon Energy updated its compliance data for the second quarter. The data for all four quarters, and Ergon Energy’s explanation for the update, are available in its June 2019 report.

In August 2019, we removed Energex’s GSL reports for the second and third quarters of 2018/19 as Energex updated its compliance data for these quarters. The data for all four quarters, and Energex’s explanation for the update, are available in its June 2019 report.

In September 2018, we removed Ergon Energy’s GSL reports for the first three quarters of 2017/18 as Ergon Energy updated its compliance data for these quarters. The data for all four quarters, and Ergon Energy’s explanation for the update, are available in its June 2018 report.

June quarter 2019

Date
Title Document
23 August 2019 Submission Ergon GSL report – June 2019 pdf, 219.31 Kb
23 August 2019 Submission Energex GSL report – June 2019 pdf, 223.23 Kb

Archived reports

Date
Title Document
15 November 2018 Submission Energex GSL report – Sept 2018 pdf, 110.63 Kb
15 November 2018 Submission Ergon GSL report – Sept 2018 pdf, 108.23 Kb
Date
Title Document
18 September 2018 Submission Energex GSL report – June 2018 pdf, 110.65 Kb
18 September 2018 Submission Ergon GSL report – June 2018 pdf, 109.97 Kb
Date
Title Document
04 June 2018 Submission Energex GSL report – Mar 2018 pdf, 108.41 Kb
Date
Title Document
19 February 2018 Submission Energex GSL report – Dec 2017 pdf, 113.43 Kb
Date
Title Document
20 December 2017 Submission Energex GSL report – Sept 2017 pdf, 110.22 Kb
Date
Title Document
13 December 2017 Submission Energex Jun 2017 Qtr report – Revised pdf, 225.22 Kb
26 September 2017 Submission Ergon Energy Jun 2017 Qtr report pdf, 119.68 Kb
Date
Title Document
15 June 2017 Submission Energex Mar 2017 Qtr report – Revised pdf, 219.89 Kb
07 November 2017 Submission Ergon Energy Mar 2017 Qtr report – Revised pdf, 116.21 Kb
Date
Title Document
13 December 2017 Submission Energex Dec 2016 Qtr report – Revised pdf, 216.30 Kb
07 November 2017 Submission Ergon Dec 2016 Qtr report – Revised pdf, 113.04 Kb
Date
Title Document
07 November 2017 Submission Energex Sept 2016 Qtr report – Revised pdf, 111.11 Kb
07 November 2017 Submission Ergon Sept 2016 Qtr report – Revised pdf, 109.66 Kb
Date
Title Document
25 October 2016 Submission Ergon – June Quarter 2016 pdf, 110.65 Kb
25 October 2016 Submission Energex – June Quarter 2016 pdf, 112.91 Kb
Date
Title Document
09 June 2016 Submission Ergon – March Quarter 2016 pdf, 456.95 Kb
09 June 2016 Submission Energex – March Quarter 2016 pdf, 400.26 Kb
Date
Title Document
17 March 2016 Submission Ergon – December Quarter 2015 pdf, 95.90 Kb
17 March 2016 Submission Energex – December Quarter 2015 pdf, 96.77 Kb
Date
Title Document
20 January 2016 Submission Ergon – September Quarter 2015 pdf, 98.42 Kb
20 January 2016 Submission Energex – September Quarter 2015 pdf, 95.56 Kb
Date
Title Document
19 November 2015 Submission Ergon – revised pdf, 194.12 Kb
26 October 2015 Submission Energex pdf, 203.29 Kb
Date
Title Document
22 June 2015 Submission Ergon Report pdf, 120.31 Kb
22 June 2015 Submission Energex Report pdf, 67.88 Kb
Date
Title Document
07 May 2015 Submission Ergon Report pdf, 132.06 Kb
07 May 2015 Submission Energex Report pdf, 73.47 Kb
Date
Title Document
15 January 2015 Submission Ergon Report pdf, 12.95 Kb
15 January 2015 Submission Energex Report pdf, 14.94 Kb
Date
Title Document
22 September 2014 Submission Energex Report pdf, 110.06 Kb
22 September 2014 Submission Ergon Report pdf, 109.28 Kb
Date
Title Document
13 June 2014 Submission Energex Report pdf, 38.05 Kb
13 June 2014 Submission Ergon Report pdf, 38.08 Kb
Date
Title Document
19 March 2014 Submission Ergon Energy December 2013 Report pdf, 70.15 Kb
19 March 2014 Submission Energex December 2013 Report pdf, 67.10 Kb
Date
Title Document
15 November 2013 Submission Energex Report pdf, 16.88 Kb
15 November 2013 Submission Ergon Energy Report pdf, 28.28 Kb
Date
Title Document
15 September 2013 Submission Energex Report pdf, 16.79 Kb
15 September 2013 Submission Ergon Energy Report pdf, 19.70 Kb
Date
Title Document
15 June 2013 Submission Energex Report pdf, 18.89 Kb
15 June 2013 Submission Ergon Energy Report pdf, 19.19 Kb
Date
Title Document
19 December 2012 Submission Ergon Energy report pdf, 21.28 Kb
19 December 2012 Submission Energex Report pdf, 17.32 Kb
Date
Title Document
19 September 2012 Submission Energex report pdf, 16.33 Kb
19 September 2012 Submission Ergon Energy report pdf, 17.23 Kb
Date
Title Document
19 June 2012 Submission Energex report pdf, 52.79 Kb
19 June 2012 Submission Ergon Energy report pdf, 54.24 Kb
Date
Title Document
19 March 2012 Submission Energex report pdf, 16.40 Kb
19 March 2012 Submission Ergon Energy report pdf, 16.80 Kb
Date
Title Document
17 December 2011 Submission Ergon Energy report pdf, 30.49 Kb
17 December 2011 Submission Energex report pdf, 29.77 Kb
Date
Title Document
17 September 2011 Submission Energex report pdf, 16.59 Kb
17 September 2011 Submission Ergon Energy report pdf, 15.66 Kb
Date
Title Document
17 June 2011 Submission Energex report pdf, 17.83 Kb
17 June 2011 Submission Ergon Energy report pdf, 17.15 Kb
17 June 2011 Submission Ergon Energy projection report pdf, 882.38 Kb
Date
Title Document
17 March 2011 Submission Energex report pdf, 17.41 Kb
17 March 2011 Submission Ergon Energy report pdf, 17.14 Kb
17 March 2011 Submission Ergon Energy projection report pdf, 1.14 Mb
Date
Title Document
17 December 2011 Submission Energex report pdf, 90.48 Kb
17 December 2010 Submission Ergon Energy report pdf, 403.89 Kb
17 December 2010 Submission Ergon Energy projection report pdf, 936.88 Kb
Date
Title Document
17 September 2010 Submission Energex report pdf, 89.53 Kb
17 September 2010 Submission Ergon Energy report pdf, 336.73 Kb
17 September 2010 Submission Ergon Energy projection report pdf, 588.79 Kb
Date
Title Document
17 June 2010 Submission Energex report pdf, 831.62 Kb
17 June 2010 Submission Ergon Energy report pdf, 487.54 Kb
Date
Title Document
17 March 2010 Submission Energex report pdf, 268.44 Kb
17 March 2010 Submission Ergon Energy report pdf, 321.97 Kb
Date
Title Document
14 November 2019 , NaN b
14 November 2019 , NaN b
Date
Title Document
17 September 2009 Submission Energex report pdf, 124.95 Kb
17 September 2009 Submission Ergon Energy report pdf, 357.02 Kb
Date
Title Document
17 June 2009 Submission Energex report pdf, 237.91 Kb
17 June 2009 Submission Ergon Energy report pdf, 354.91 Kb
17 June 2009 Submission Ergon Energy further information pdf, 315.34 Kb
Date
Title Document
17 March 2008 Submission Energex report pdf, 386.38 Kb
17 March 2009 Submission Ergon Energy report pdf, 322.53 Kb
Date
Title Document
17 December 2008 Submission Energex report pdf, 4.27 Mb
17 December 2008 Submission Ergon Energy report pdf, 486.41 Kb
Date
Title Document
17 September 2008 Submission Energex report pdf, 220.60 Kb
17 September 2008 Submission Ergon Energy report pdf, 354.81 Kb
Date
Title Document
17 June 2008 Submission Energex report pdf, 230.18 Kb
17 June 2008 Submission Energex further information pdf, 22.67 Kb
17 June 2008 Submission Ergon Energy report pdf, 669.64 Kb
Date
Title Document
17 March 2008 Submission Energex report pdf, 2.57 Mb
17 March 2008 Submission Ergon Energy report pdf, 314.80 Kb
Date
Title Document
17 December 2007 Submission Energex report pdf, 225.40 Kb
17 December 2007 Submission Ergon Energy report pdf, 454.10 Kb
Date
Title Document
17 September 2007 Submission Energex report pdf, 70.51 Kb
17 September 2007 Submission Ergon Energy report pdf, 687.52 Kb