Guaranteed service level annual reports

Status
In effect

Distributors are required to report to us on their performance about payments they make to customers for failing to meet guaranteed service levels (GSLs) for each quarter, as well as for the financial year to the end of that quarter.

We use this information to produce an annual report on their performance.

Before 1 July 2014, distributors were required to report their performance against a set of minimum service standards (MSS) but after changes to the regulation of MSS, from 1 July 2014 distributors are no longer required to report that to us. Our annual reports now only include information on the distributors’ compliance with the GSLs.

The annual reports can be accessed below.

The 2014–15 annual report was reissued in November 2015 after a minor amendment to Ergon’s June 2015 quarterly data.

Current reports

Date
Title Document
26 September 2019 Final report GSL scheme annual report 2018/19 – Sep 2019 pdf, 859.04 Kb
26 September 2019 Other documents GSL scheme annual report 2018/19 – media release – Sep 2019 pdf, 421.77 Kb

Archive

Date
Title Document
14 December 2018 Final report QCA – Annual GSL Report – Dec 2018 pdf, 673.67 Kb
Date
Title Document
13 November 2017 Final report QCA Annual GSL Report – Nov 17 pdf, 716.64 Kb
Date
Title Document
15 November 2016 Final report GSL Annual Report 2015-16 pdf, 719.33 Kb
Date
Title Document
19 November 2015 Final report QCA Annual GSL Report 2015 – Nov 2015 pdf, 665.60 Kb
Date
Title Document
23 September 2014 Final report GSL Annual Report – 2013-14 pdf, 665.61 Kb
Date
Title Document
13 September 2013 Final report MSS Annual Report 2012-13 pdf, 224.32 Kb
Date
Title Document
13 September 2012 Final report MSS and GSL Annual Report 2011-12 pdf, 143.94 Kb
Date
Title Document
13 September 2011 Final report MSS and GSL Annual Report 2010-11 pdf, 55.27 Kb
Date
Title Document
13 September 2010 Final report MSS and GSL Annual Report 2009-10 pdf, 53.23 Kb
Date
Title Document
13 September 2009 Final report MSS and GSL Annual Report 2008-09 – Additional Ergon Energy Information pdf, 315.34 Kb
13 September 2009 Final report MSS and GSL Annual Report 2008-09 pdf, 53.75 Kb
Date
Title Document
13 September 2008 Final report MSS and GSL Annual Report 2007-08 pdf, 51.45 Kb