The Consumer Advisory Committee (CAC) acts as the voice of consumers, advising us on issues that matter to consumers.
The committee was established in 2007 and its members are seven consumer organisations:
- The Chamber of Commerce and Industry Queensland
- The Council on the Ageing (COTA)
- The Energy Users Association of Australia
- The Financial Counsellors Association of Queensland
- The Queensland Farmers Federation (represented by Canegrowers)
- The Queensland Consumers Association
- The Queensland Council of Social Services.
The committee provides important input into QCA decisions, including regulated electricity pricing, administration of the Electricity Distribution Network Code and Gas Distribution Network Code and other issues important to energy customers.
The Consumer Advisory Committee (CAC) operates according to a customer charter.
When full retail competition was introduced into Queensland’s energy market, the law required the QCA to establish a Consumer Advisory Committee. CAC advises on the interests of consumers (particularly the interests of small consumers) where they could be affected, while the QCA performs its responsibilities under the Electricity Act and Gas Supply Act.
On 7 March 2007, the QCA issued a draft charter that identified the objectives of CAC, its terms of reference, initial membership and operating arrangements. The draft charter also dealt with the administrative issues of remuneration of members, administrative support and the handling of confidential information.
The QCA received seven submissions in response to the draft charter. These were all considered in preparing a final charter for CAC.
The Consumer Advisory Committee Charter was approved on 18 April 2007 and can be downloaded below.
Report and papers
|31 March 2007||Other documents||Consumer Advisory Committee Charter||pdf, 18.37 Kb|
|20 March 2007||Submission||Queensland Consumers Association submission||pdf, 43.38 Kb|
|20 March 2007||Submission||Ergon Energy submission||pdf, 206.52 Kb|
|20 March 2007||Submission||Envestra submission||pdf, 125.52 Kb|
|20 March 2007||Submission||Energy Australia submission||pdf, 140.12 Kb|
|20 March 2007||Submission||Centre for Credit and Consumer Law submission||pdf, 26.37 Kb|
|20 March 2007||Submission||Australian Pipeline Trust submission||pdf, 63.04 Kb|
Here you can find minutes from every meeting of the Consumer Advisory Committee.
Report and papers
|28 February 2020||CAC minutes – April 2019||pdf, 444.15 Kb|
|13 March 2018||Other papers||CAC meeting minutes March 2018||pdf, 442.98 Kb|
|18 May 2017||Other papers||CAC meeting minutes April 2017||pdf, 510.03 Kb|
|18 August 2016||Other papers||July 2016||pdf, 275.79 Kb|
|16 May 2016||Other papers||April 2016||pdf, 272.19 Kb|
|07 December 2015||Other papers||November 2015||pdf, 378.15 Kb|
|15 September 2015||Other papers||August 2015||pdf, 348.72 Kb|
|23 July 2015||Other papers||June 2015||pdf, 254.22 Kb|
|15 April 2015||Other papers||February 2015||pdf, 351.87 Kb|
|14 January 2015||Other papers||November 2014||pdf, 334.91 Kb|
|27 August 2014||Other papers||August 2014||pdf, 367.55 Kb|
|28 May 2014||Other papers||May 2014||pdf, 472.78 Kb|
|26 February 2014||Other papers||February 2014||pdf, 510.48 Kb|
|27 November 2013||Other papers||November 2013||pdf, 148.95 Kb|
|28 August 2013||Other papers||August 2013||pdf, 20.83 Kb|
|29 May 2013||Other papers||May 2013||pdf, 21.37 Kb|
|27 February 2013||Other papers||February 2013||pdf, 18.07 Kb|
|05 December 2012||Other papers||December 2012||pdf, 15.48 Kb|
|29 August 2012||Other papers||August 2012||pdf, 15.98 Kb|
|13 May 2012||Other papers||May 2012||pdf, 156.62 Kb|
|29 February 2012||Other papers||February 2012||pdf, 19.35 Kb|
|07 December 2011||Other papers||December 2011||pdf, 16.14 Kb|
|31 August 2011||Other papers||August 2011||pdf, 18.40 Kb|
|25 May 2011||Other papers||May 2011||pdf, 24.19 Kb|
|23 February 2011||Other papers||February 2011||pdf, 27.65 Kb|
|24 November 2010||Other papers||November 2010||pdf, 27.24 Kb|
|25 August 2010||Other papers||August 2010||pdf, 26.64 Kb|
|02 June 2010||Other papers||June 2010||pdf, 48.53 Kb|
|27 January 2010||Other papers||January 2010||pdf, 20.03 Kb|
|25 November 2009||Other papers||November 2009||pdf, 19.36 Kb|
|26 August 2009||Other papers||August 2009||pdf, 18.27 Kb|
|27 May 2009||Other papers||May 2009||pdf, 19.27 Kb|
|04 March 2009||Other papers||March 2009||pdf, 16.48 Kb|
|03 December 2008||Other papers||December 2008||pdf, 25.47 Kb|
|03 September 2008||Other papers||September 2008||pdf, 21.10 Kb|
|13 May 2008||Other papers||May 2008||pdf, 19.36 Kb|
|27 February 2008||Other papers||February 2008||pdf, 11.49 Kb|
|28 November 2007||Other papers||November 2007||pdf, 11.82 Kb|
|29 August 2007||Other papers||August 2007||pdf, 18.36 Kb|
|27 June 2007||Other papers||June 2007||pdf, 10.73 Kb|