We have a range of policies and supporting processes to ensure we appropriately control and govern our affairs. In line with legislated requirements and best practice, we publish our key corporate policies.

Our fee framework governs how our costs are recovered from the organisations we regulate.

The fee framework was reviewed and approved in December 2018.

Fee framework reviews

We collect, store and use personal information in accordance with the Information Privacy Act 2009. The Act outlines the rules that govern personal information as well as where and how it can be stored. More information on how we collect, use and store personal information can be accessed here.

The Right to Information Act 2009 governs the our approach to providing the community with access to information. More information on accessing information, our publication scheme and how to make an RTI request can be found here.

Our Code of Conduct applies to all our employees, reflects our role as a regulator, and meets the requirements of the Public Sector Ethics Act 2004.

We expect staff and others working with us to exercise good judgement in their professional life.

Our Code of Conduct provides guidance in terms of the core values and principles of ethical conduct to which our employees must adhere. Our Code of Conduct can be downloaded here.

The most effective protection for a person making a public interest disclosure is the right organisational culture.

In line with our values, we are committed to creating and sustaining a positive ethical climate with professional and accountable behaviour.

This comes from leadership that openly recognises the significant contribution staff make to our success and strongly encourages disclosure of unethical and fraudulent behaviour.

Public Interest Disclosure Policy (PDF)

Public Interest Disclosure Procedure (PDF)

Public Interest Disclosure Management Plan (PDF)

2019 Strategic Plan summary

Performance framework

We developed a performance framework and a set of key performance indicators in collaboration with Queensland Treasury, which took effect from 1 July 2018. The KPIs will be tracked and all reported results reported published in our annual report.

Download performance framework