The QCA has a range of policies and supporting processes to ensure we appropriately control and govern our affairs. In line with legislated requirements and best practice, we publish our key corporate policies.

The QCA’s Fee Framework governs how the QCA’s costs are recovered from the organisations it regulates.

The active Fee Framework was reviewed and approved in December 2018.

Fee Framework Reviews

The QCA collects, stores and uses personal information in accordance with the Information Privacy Act 2009. The Act outlines the rules that govern personal information as well as where and how it can be stored. More information on how we collect, use and store personal information can be accessed here.

The Right to Information Act 2009 governs the QCA’s approach for providing the community with access to information. More information on accessing information, our publication scheme and how to make an RTI request can be found here.

Our Code of Conduct applies to all Queensland Competition Authority employees, reflects our role as a regulator, and meets the requirements of the Public Sector Ethics Act 2004.

The QCA expects staff and others working with us to exercise good judgement in their professional life.

Our Code of Conduct provides guidance in terms of the core values and principles of ethical conduct to which they must adhere. Our Code of Conduct can be downloaded here.

The most effective protection for a person making a public interest disclosure is the right organisational culture.

The QCA, in line with its values, is committed to creating and sustaining a positive ethical climate with professional and accountable behaviour.

This comes from leadership that openly recognises the significant contribution staff make to our success and strongly encourages disclosure of unethical and fraudulent behaviour.

Public Interest Disclosure Policy (PDF)

Public Interest Disclosure Procedure (PDF)

Public Interest Disclosure Management Plan (PDF)

2019 Strategic Plan Summary

Performance Framework

The QCA has developed a Performance Framework and a set of Key Performance Indicators in collaboration with Queensland Treasury to take effect from 1 July 2018. The KPIs will be tracked and all reported results reported published in QCA’s Annual Report.

Download Performance Framework