• Regional customers
  • SEQ customers
  • Retailers
  • Distributors

Consumers in south east Queensland are able to shop around for the best electricity deal and around 70% of residential customers are supplied under a market contract.

However, competition is limited in the rest of Queensland with most regional and rural consumers being supplied by Ergon Energy under a standard contract.

This is because the Queensland Government pays Ergon Energy a subsidy (known as the uniform tariff policy) so that regional customers pay the same regulated prices as consumers in south east Queensland. 

Competition in regional areas is limited, as other retailers cannot compete with Ergon Energy's subsidised prices.

The Government announced that it will examine options to improve competition in regional areas, including the development of more effective subsidy arrangements to maintain the uniform tariff policy. It has also signalled that it will consider whether subsidies could be better targeted to those most in need.

As part of this process, the Government has asked us for advice on how to level the playing field and open up competition in regional areas. More on this project.

In the meantime, we continue to have a role in determining retail prices in regional Queensland.

We started determining regulated retail electricity prices in south east Queensland in 2007. However, legislation introduced in 2014, removed retail price regulation in south east Queensland from 1 July 2015. 

This means that the 2014–15 determination was our last for south east Queensland. We will continue to have a role in determining retail prices in regional Queensland.

To make finding the best deal easier, we have an independent price comparator which compares all electricity offers in the market.

Whether you want the cheapest price, frequent flyer points or to contribute to the health of the environment, most customers can find a better deal in minutes. Find out how much you can save.

Learn more about how to be a smart consumer.

Have an issue with your retailer?  

If you have spoken to your retailer about a problem with your service but have not been able to resolve it, you can turn to agencies like the Energy and Water Ombudsman Queensland for help. They provide a free dispute resolution service for residential and small business customers. See who can help you resolve issues

If you are unsatisfied with the service from your retailer, you may wish to consider an alternative retailer.

This section of the website provides information for electricity retailers. 

Here you can find the latest information on regulated retail prices and copies of the Electricity Industry Code.  You can also find information on what to do when a Code breach has occurred.