• Regional customers
  • SEQ customers
  • Retailers
  • Distributors

Most consumers in regional areas are supplied by Ergon Energy. This is because the Queensland Government pays Ergon Energy a subsidy so that regional customers pay the same regulated prices as consumers in south east Queensland. 

Competition in regional areas is limited, as other retailers cannot compete with Ergon Energy's subsidised prices.

The Government has asked us for advice on how to level the playing field and open up competition in regional areas. More on this project.

You have options

Customers in south east Queensland don't have to pay the prices set by the QCA. There are a number of retailers in the area competing for customers' business. They offer a range of discounts and benefits to suit the needs of different customers.

Over 70% of residential electricity customers have taken advantage of this competition and are on a market contract.

To make finding the best deal easier, we have an independent price comparator which compares all electricity offers in the market. Whether you want the cheapest price, frequent flyer points or to contribute to the health of the environment, most customers can find a better deal in minutes. Find out how much you can save.

Learn more about how to be a smart consumer.

Have an issue with your retailer?  

If you have spoken to your retailer about a problem with your service but have not been able to resolve it, you can turn to agencies like the Energy and Water Ombudsman Queensland for help. They provide a free dispute resolution service for residential and small business customers. See who can help you resolve issues

If you are unsatisfied with the service from your retailer, you may wish to consider an alternative retailer.

This section of the website provides information for electricity retailers. 

Here you can find the latest information on regulated retail prices and copies of the Electricity Industry Code.  You can also find information on what to do when a Code breach has occurred.