SEQ retail electricity market monitoring

We have been monitoring the SEQ retail electricity market for residential and small business customers annually since 2016–17. Our market monitoring reports aim to support the Queensland Government’s efforts to make sure customers can benefit from competition in the market.

In June 2026, the Treasurer directed us to continue to monitor and report annually on the operation of the SEQ retail electricity market. Unlike the previous direction, this direction is open-ended and will remain in effect until it is varied or revoked by a subsequent direction notice.

Our reports cover retail prices, discounts and incentives, fees and charges, customers receiving assistance with their electricity bills, new types of electricity plans, market competitiveness and other significant issues.

Our latest report is the report for 2024–25. We intend to release our report for 2025–26 in December 2026.

We have also made submissions to the Australian Competition and Consumer Commission (ACCC) and the Australian Energy Regulator (AER) regarding certain aspects of their regulatory and monitoring roles in the SEQ retail electricity market. Our submissions are available below.