You have the right to make a complaint if we breach one of your privacy rights.
If you think we have breached your privacy rights, please contact us on (07) 3222 0555 and ask to speak with our Information Handling Officer.
If you are not happy with their response, send a written complaint (either by letter or email) to us outlining:
- that you called and that you are not satisfied with the response
- which privacy principle you think has been breached
- what made you think they had breached the principle.
We will review your complaint and formally respond to your concerns.
If you are not happy with this response, you may be entitled to make a written complaint to the Office of the Information Commissioner (Queensland) but you must wait 45 days from when you first made your complaint.
For further information see the privacy complaint checklist.