Information Reporting

Small Customer Disconnections, Hardship and Complaints Statistics

Clause 5.5.1 of the Queensland Gas Industry Code requires that the Queensland Competition Authority monitor and publish annual customer disconnection and complaints data collected from retail entities.

Retailers are required to report disconnections, hardship and complaints data to the Authority on a quarterly basis. Distributors are also required to report, on a quarterly basis, disconnections they have performed at the request of each retailer and at their own instigation.

From time to time retailers advise the Authority of errors they have detected in their previous reports. When this occurs, the Authority will release revised reports covering the period affected. It is therefore advisable to check for revised reports to ensure the latest data is obtained.

The latest reports can be accessed below.

Quarterly Reports

• QCA - Small Gas Customer Disconnections, Hardship and Complaints Statistics for the September quarter 2011 (Jan 12) (PDF, 40kb)
• QCA - Small Gas Customer Disconnections, Hardship and Complaints Statistics for the June quarter 2011 (Sep 11) (PDF, 40kb)
• QCA - Small Gas Customer Disconnections, Hardship and Complaints Statistics for the March quarter 2011 (Jun 11) (PDF, 40kb)
• QCA - REVISED Small Gas Customer Disconnection and Complaints Statistics for the December quarter 2010 (May 11) (PDF, 40KB)
• QCA - REVISED Small Gas Customer Disconnection and Complaints Statistics for the September quarter 2010 (May 11) (PDF, 40KB)

Annual Reports

• QCA - Small Gas Customer Disconnection and Complaints Statistics for the financial year ended 30 June 2010 (Oct 10) (PDF, 30KB)
• QCA - Small Gas Customer Disconnection and Complaints Statistics for the financial year ended 30 June 2009 – Errata (Oct 10) (PDF, 30KB)
• QCA - Small Gas Customer Disconnection and Complaints Statistics for the financial year ended 30 June 2009 (Dec 09) (PDF, 28KB)
• QCA - Small Gas Customer Disconnection and Complaints Statistics for the financial year ended 30 June 2008 (Oct 08) (PDF, 27KB)