Gas - Retail

Under the Gas Supply Act 2003 as amended for the introduction of Full Retail Competition (FRC), the Queensland Competition Authority has a number of functions related to retail gas markets.

Issues

The Authority's responsibilities encompass the following retail gas issues:

• Providing a public register of the standard retail contract terms of gas retailers.
• Enforcement of, and proposing amendments to, the Gas Industry Code.
• Reviewing gas retailers procedures for handling customer complaints and disputes with respect to marketing.
• Providing a price comparator of gas retail offers for small customers.
• Reviewing developments in full retail contestability, including the number and nature of complaints to retailers and disconnections.
• Administrator of the Gas Retail Market Rules.