Service Quality

Quarterly MSS and GSL Reports

Under the section 2.6.2 of the Queensland Electricity Industry Code, distributors are required to report their performance against a set of Minimum Service Standards (MSS) and any payments made to customers for failing to meet Guaranteed Service Levels (GSL) on a quarterly basis. These reports are provided below.

September Quarter 2011

• Ergon Energy Quarterly MSS and GSL Report to 30 September 2011 (Dec 11) (PDF, 20KB)
• Energex Quarterly MSS and GSL Report to 30 September 2011 (Dec 11) (PDF, 20KB)

June Quarter 2011

• Ergon Energy Quarterly MSS and GSL Report to 30 June 2011 (Nov 11) (PDF, 20KB)
• Ergon Energy MSS End of Year Projection Report (June quarter 2011) (Nov 11) (PDF, 885KB)
• Energex Quarterly MSS and GSL Report to 30 June 2011 (Nov 11) (PDF, 20KB)

March Quarter 2011

• Ergon Energy Quarterly MSS and GSL Report to 31 March 2011 (Jul 11) (PDF, 20KB)
• Ergon Energy MSS End of Year Projection Report (March quarter 2011) (Jul 11) (PDF, 1.1MB)
• Energex Quarterly MSS and GSL Report to 31 March 2011 (Jul 11) (PDF, 20KB)

December Quarter 2010

• Ergon Energy Quarterly MSS and GSL Report to 31 December 2010 (Apr 11) (PDF, 405KB)
• Ergon Energy MSS End of Year Projection Report (December Quarter 2010) (Apr 11) (PDF, 940KB)
• Energex Revised Quarterly MSS and GSL Report to 31 December 2010 (Jul 11) (PDF, 90KB)

September Quarter 2010

• Ergon Energy Revised Quarterly MSS and GSL Report to 30 September 2010 (Apr 11) (PDF, 340KB)
• Ergon Energy Revised MSS End of Year Projection Report (September Quarter 2010) (Apr 11) (PDF, 590KB)
• Energex Revised Quarterly MSS and GSL Report to 30 September 2010 (Jul 11) (PDF, 90KB)

June Quarter 2010

• Ergon Energy Quarterly MSS and GSL Report to 30 June 2010 (Feb 11) (PDF, 490KB)
• Energex Quarterly MSS and GSL Report to 30 June 2010 (Feb 11) (PDF, 835KB)

March Quarter 2010

• Ergon Energy Quarterly MSS and GSL Report to 31 March 2010 (Jun 10) (PDF, 322KB)
• Energex Quarterly MSS and GSL Report to 31 March 2010 (Jun 10) (PDF, 269KB)

December Quarter 2009

• Ergon Energy Quarterly MSS and GSL Report to 31 December 2009 (May 10) (PDF, 353KB)
• Energex Quarterly MSS and GSL Report to 31 December 2009 (May 10) (PDF, 105KB)

September Quarter 2009

• Ergon Energy Quarterly MSS and GSL Report to 30 September 2009 (Dec 09) (PDF, 358KB)
• Energex Quarterly MSS and GSL Report to 30 September 2009 (Dec 09) (PDF, 125KB)

June Quarter 2009

• Ergon Energy Quarterly MSS and GSL Report to 30 June 2009 (Nov 09) (PDF, 356KB)
• Ergon Energy MSS and GSL Report to 30 June 2009 - further information (Nov 09) (PDF, 316KB)
• Energex Quarterly MSS and GSL Report to 30 June 2009 (Nov 09) (PDF, 239KB)

March Quarter 2009

• Ergon Energy Quarterly MSS and GSL Report to 31 March 2009 (Jul, 09) (PDF, 322KB)
• Energex Quarterly MSS and GSL Report to 31 March 2009 (Jul, 09) (PDF, 386KB)

December Quarter 2008

• Ergon Energy Quarterly MSS and GSL Report to 31 December 2008 (Feb 09) (PDF, 487KB)
• Energex Quarterly MSS and GSL Report to 31 December 2008 (Feb 09) (PDF, 4.26MB)

September Quarter 2008

• Ergon Energy Quarterly MSS and GSL Report to 30 September 2008(Jan 09) (PDF, 355KB)
• Energex Quarterly MSS and GSL Report to 30 September 2008(Jan 09) (PDF, 221KB)

June Quarter 2008

• Ergon Energy Quarterly MSS and GSL Report to 30 June 2008 (PDF, 679KB)
• Energex Quarterly MSS and GSL Report to 30 June 2008 (PDF, 231KB)
• Energex Quarterly MSS and GSL Report to 30 June 2008 - further information regarding Short Rural SAIFI (PDF, 23KB)

March Quarter 2008

• Ergon Energy Revised Quarterly MSS and GSL Report to 31 March 2008 (PDF, 670KB)
• Ergon Energy Quarterly MSS and GSL Report to 31 March 2008 (PDF, 315KB)
• Energex Quarterly MSS and GSL Report to 31 March 2008 (PDF, 2.56MB)

 December Quarter 2007

• Ergon Energy Quarterly MSS and GSL Report to 31 December 2007 (PDF, 457KB)
• Energex Quarterly MSS and GSL Report to 31 December 2007 (PDF, 226KB)

September Quarter 2007

• Ergon Energy Quarterly MSS and GSL Report to 30 September 2007 (PDF, 688KB)
• Energex Quarterly MSS and GSL Report to 30 September 2007 (PDF, 71KB)