Service Quality
Annual Financial and Service Quality Performance
Annual reports on the distributors' financial and service quality performance over the previous financial year (including any 'unders or overs' adjustments to their revenues for the next financial year) are provided below.
These reports are based on distributors' annual Regulatory Reporting Statements and their Annual Service Quality Reports (prepared under the Authority's Guidelines, Version 2.0)
Decision/Recommendation
- QCA - Energex's Financial and Service Quality Performance 2008-09 (Mar 10) (PDF, 230KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2008-09 (Mar 10) (PDF, 214KB)
- QCA - Energex's Financial and Service Quality Performance 2007-08 (Apr 09) (PDF, 202KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2007-08 (Apr 09) (PDF, 192KB)
- QCA - Energex's Financial and Service Quality Performance 2006-07 (Mar 08) (PDF, 160KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2006-07 (Mar 08) (PDF, 155KB)
- QCA - Energex's Financial and Service Quality Performance 2005-06 (Mar 07) (PDF, 165KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2005-06 (Mar 07) (PDF, 163KB)
- QCA - Energex's Financial and Service Quality Performance 2004-05 (Mar 06) (PDF, 191 KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2004-05 (Mar 06) (PDF, 159 KB)
- QCA - Energex's Financial and Service Quality Performance 2003-04 (Mar 05) (PDF, 190 KB)
- QCA - Ergon Energy's Financial and Service Quality Performance 2003-04 (Mar 05) (PDF, 177 KB)
- QCA – Electricity Distribution Businesses Financial and Service Quality Performance 2002-03 (Mar 04) (PDF, 417 KB)
- QCA – Electricity Distribution Businesses Financial and Service Quality Performance 2001-02 (Aug 03) (PDF, 71 KB)
Annual Reports
- Energex - Annual Service Quality Report 2008-09 (Aug 09) (PDF, 121KB)
- Ergon Energy - Annual Service Quality Report 2008-09 (Aug 09) (PDF, 8.6MB)
- Energex - Annual Service Quality Report 2007-08 (Jan 10) (PDF, 121KB)
- Ergon Energy - Annual Service Quality Report 2007-08 (Aug 08) (PDF, 1.03MB)
- Energex - Annual Service Quality Report 2006-07 (Apr 08) (PDF, 380KB)
- Ergon Energy - Annual Service Quality Report 2006-07 (Mar 08) (PDF, 472KB)
- Energex - Annual Service Quality Report 2005-06 (Oct 06) (PDF, 394KB)
- Ergon Energy - Annual Service Quality Report 2005-06 (Oct 06) (PDF, 472KB)
- Energex - Annual Service Quality Report 2004-05 (Oct 05) (PDF, 481 KB)
- Ergon Energy- Annual Service Quality Report 2004-05 (Oct 05) (PDF, 219 KB)
- Energex - Annual Service Quality Report 2003-04 (Oct 04) (PDF, 217 KB)
- Ergon Energy- Annual Service Quality Report 2003-04 (Oct 04) (PDF, 219 KB)
- Energex - Annual Service Quality Report 2002-03 (Oct 03) (PDF 233 KB)
- Ergon Energy- Annual Service Quality Report 2002-03 (Oct 03) (PDF 414 KB)
