Electricity Industry Code

The Electricity Industry Code sets out rules for electricity retailers and distributors including service obligations to customers, marketing conduct and the provision of information to customers. The Code also provides rules on the management of distribution businesses, metering practices and the services between retailers and distributors.

There are three documents annexed to the Code. Annexure A is a Standard Connection Contract for small customers. Annexure B is the Standard Retail Contract for a small customer who has not signed a Negotiated Retail Contract. Annexure C contains a default Co-ordination Agreement between electricity distributors and retailers in providing services to retail customers.

The current version of the Code is version 10. This version came into effect on 26 August 2011.

More details on the changes incorporated into the Code with the various versions can be found here.

Current version 10 of Code, effective from 26 August 2011

• Electricity Industry Code - version 10 (Aug 11) (PDF, 530KB)
• Electricity Industry Code - Annex A Standard Connection Contract - version 10 (Aug 11) (PDF, 130KB)
• Electricity Industry Code - Annex B Standard Retail Contract - version 10 (Aug 11) (PDF, 125KB)
• Electricity Industry Code - Annex C Co-ordination Agreement - version 10 (Aug 11) (PDF, 95KB)