Electricity Billing Code

The Electricity (Retail Billing Guaranteed Service Level Scheme) Code (the Electricity Billing Code) ceased to have effect in Queensland from 1 July 2012, to bring the Queensland Industry Codes into line with the requirements of the National Energy Customer Framework.

Prior to 1 July 2012 the scheme required electricity retailers give customers a rebate (GSL rebate) off their next electricity bill if the customer had received and paid an electricity bill containing a 'material error'.

More details on previous versions of the Electricity Billing Code can be found here.

Current version 3 of the Electricity Billing Code, effective from 30 June 2012

Note: As a result of the amendments in version 3, the Billing Code ceases to have any effect from 1 July 2012.

• Electricity Billing Code - version 3 (Jun 2012) (PDF, 85KB)