Information Reporting

The Electricity Industry Code requires retailers and distributors to report periodically on a range of matters. Information reported to the Authority under the Electricity Industry Code is generally made public in some form. Information is currently available on:

Market Customer Statistics

Small Customer Disconnections and Complaints Statistics

Electricity Billing Code

The Electricity (Retail Billing Guaranteed Service Level Scheme) Code (the Electricity Billing Code) requires retailers to report periodically on matters relating to the payment of guaranteed service level (GSL) rebates to customers. This information is available below.

Electricity Billing Code Statistics

Consumer Complaints

On 1 July 2007, the Office of the Energy Ombudsman Queensland (now the Energy and Water Ombudsman Queensland) was established as the primary dispute resolution service for Queensland's small energy consumers.

The Energy and Water Ombudsman can provide consumers with advice and assistance in relation to complaints or concerns regarding your electricity or gas supplier. Prior to contacting the Energy and Water Ombudsman you should first try to resolve the problem with your energy retailer or distributor. All retailers and distributors have dispute resolution services and it is likely that your concerns can be resolved directly with them.

However, if you are not happy with their response or you are otherwise unable to resolve your dispute, you can contact the Energy and Water Ombudsman on 1800 662 837 or visit www.ewoq.com.au.