Review of Small Customer Gas Pricing and Competition

  • Project Overview

We were directed by the Minister for Mines and Energy (the Minister) to review small customer gas pricing and competition in the Queensland retail gas market.  This review covered:

  • the current level of competition in the markets for reticulated natural gas and substitute fuels such as reticulated and bottled LPG
  • the impact on retail prices of movements in prices and costs in the upstream gas market and whether current small customer retail prices are reflective of actual costs incurred in the upstream gas supply chain
  • the extent of current small customer gas market activity, including customer switching behaviour, impediments to small customers exercising informed choices regarding their retailer of choice and consumer perceptions of natural gas as a product of choice compared to other energy supply options
  • differences in market competitiveness and cost reflectivity between regions within Queensland
  • an analysis of differences in market competitiveness and cost reflectivity between Queensland and other Australian States or Territories.

We had to consider these issues with respect to different categories of small gas customers in Queensland.

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