Requested amendments to customer notification and consent provisions in the Queensland Electricity I

Requested amendments to customer notification and consent provisions in the Queensland Electricity Industry Code

22 Nov 2013

Electricity News

On 17 October 2013, the Queensland Competition Authority (QCA) received a request to amend the Electricity Industry Code (the Electricity Code) from the Minister for Energy and Water Supply, the Honourable Mark McArdle MP,  so that:

  • retailers are required to remind customers that their fixed-term benefits are going to expire before they do
  • retailers are required to obtain explicit informed consent from customers for any benefits that apply for a fixed period.

We have released a consultation notice which outlines the Minister's request, provides information about the regulatory environment, and invites submissions from stakeholders on the proposed amendments.

While the Minister's request was in relation to the Electricity Code, we are interested in whether stakeholders consider that the issues raised apply equally to the supply of reticulated natural gas, and whether similar amendments proposed by the Minister for the Electricity Code should be made to the Gas Industry Code. 

Submissions close on 4 January 2014.

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