Review of GSLs

  • Project Overview

The Electricity Distribution Network Code sets Guaranteed Service Levels (GSLs) which apply to Energex and Ergon Energy. GSL payments provide some financial recognition to customers who have received poor reliability or service from Energex or Ergon Energy.

The code requires the QCA to review GSL arrangements that will apply for each 5 year regulatory period. The next regulatory period begins on 1 July 2020.

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