MSS and GSL Quarterly Reports

  • Project Overview

Prior to 1 July 2014, distributors were required to report their performance against a set of Minimum Service Standards (MSS) and any payments made to customers for failing to meet Guaranteed Service Levels (GSL) for each quarter as well as for the financial year to the end of that quarter. 

However, following changes to the regulation of MSS, from 1 July 2014 distributors are only required to report information on GSL compliance.

The distributors’ latest quarterly GSL reports can be accessed below.  We use this information to produce an annual report on the distributors’ compliance.

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