Distributors are required to report any payments made to customers for failing to meet Guaranteed Service Levels (GSLs).
The distributors’ latest quarterly GSL reports can be accessed below. We use this information to produce an annual report on the distributors’ compliance.
In September 2018, we removed Ergon Energy's GSL reports for the first three quarters of 2017/18 as Ergon Energy updated its compliance data for these quarters. The data for all four quarters, and Ergon Energy's explanation for the update, are available in Ergon Energy's June 2018 report.