We regulate access to support competition by enabling third parties to access essential infrastructure that cannot be economically duplicated, including below-rail (track) infrastructure.
Water is an essential resource which requires careful management and regulation.
We are the economic regulator of water and wastewater services for Queensland.
Along with our more public role, in setting regulated electricity prices, we set the solar feed-in tariff for regional customers and enforce the Electricity Distribution Network Code.
Queensland’s 20 ports are crucial to the state's export-driven economy. Coal makes up the bulk of the exports by volume and accounts for nearly half of the total value of Queensland’s exports.
Electricity: Supporting efficient outcomes in energy for the long term interests of Queenslanders
Rail: Promoting efficient use of, and fair access to, key rail infrastructure in Queensland
Ports Regulation: Delivering efficient access to Queensland’s key export infrastructure
Water: Advocating fair water prices that encourage efficient water use in Queensland
The Queensland Competition Authority (QCA) has launched an investigation into Ergon Energy Queensland (Ergon Retail) for breaching the National Energy Retail Law Queensland Act 2014 by overcharging large regional business customers.
Ergon Retail is legally required to charge its large customers the regional retail notified electricity prices, set by the QCA each year.
However, Ergon Retail has been charging large regional businesses for metering costs, in addition to notified prices, since 1 January 2017.
The QCA has written to Ergon Retail to cease charging these amounts immediately and the QCA has commenced a full investigation.
Based on current evidence it appears that no residential or small business customers are affected–only large business customers consuming more than 750MWh per year are affected.
Any large business customers in regional Queensland with concerns about their bills can contact us via the form below.